How to choose the right RSI solution for your company

You’ve already decided that your event needs remote simultaneous interpretation, and for a good reason. Receiving information in a native language helps to understand the material and form more meaningful conversations. But what are your next steps?

A fitting RSI platform – the virtual “venue” of your event – is just as important as the speakers and languages at your event. Where will the audience log in, see your event, receive interpretation, and interact? 

If you have never implemented remote simultaneous interpretation into your meetings, choosing a platform might seem overwhelming. That’s why we’ve prepared a list of the most important points you should consider when selecting an RSI platform for your multilingual event. 

Interpretation quality

First things first, take the quality of interpretation into account. Multilingual events are not created equal: each has its own unique interpretation needs. Let’s take a look at a few solutions below.

Are you looking for interpreters?

If you are looking for a solution that also provides interpreters so that you don’t have to worry about staffing, consider the following questions:

• Does your meeting have a unique language combination? 
• Does your event need interpretation in a rare language? 
• Do you need specific language coverage, such as UN or EU official languages?
• Do you need field-specific interpretation, such as the medical, business, court, and other types of interpretation?
• Do you want the best quality in the industry but don’t know where to start looking for the right professionals? 
  

If you’ve agreed with any of these, your best choice is an RSI platform that matches you with the top industry professionals and provides extensive language coverage.

How can we help?

The Interactio team finds and assigns your event with certified and vetted interpreters available upon request. Our database has 1300+ certified professionals; more than 800 of them have ten years of experience in the industry, and half is a part of the international interpreter's associations.

Interpreters who are a part of organizations such as the International Association of Conference Interpreters (AIIC) have developed relevant knowledge in specific fields, making sure that not a single word of terminology gets lost in translation. 

Let us know what your event is all about, what languages you need, and we’ll assemble the team of interpreters that are right for you in no time.
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Are you looking for an RSI platform for your interpreters?

You might also come prepared with your own interpreters. In this case, you need a platform that your team feels comfortable using. Many interpreters highlight that the transition from hardware equipment to virtual tools wasn’t easy, so finding a solution that caters to the interpreters' needs is just as essential as finding what works for your audience! 

Soft Interpreter Console

Interactio interpreter console is inspired by the best interpretation hardware, making the transition easy and smooth. We take feedback from the interpreters and develop our product accordingly. 

Don’t take our word for it: Stockholm International Water Institute interpreters highlighte the quality interpretation outcomes by using Interactio interpreter console on top of the easy and intuitive interface. 

Integration with hardware

We also integrate with most multiconferencing hardware so that you can keep your existing equipment and interpreter team on-site while we make the virtual event happen. In partnership with the Televic Conference equipment, Interactio connected on-site interpreters from the European Commission premises with the world leaders joining the event remotely. 

User-friendly platform 

Regardless of the cool features and revolutionary security, it all comes down to how the software feels and looks. If your participants don’t understand how to turn on their microphones or switch languages, nothing else really matters. 

Before choosing an RSI provider, schedule a demo call and try out how the platform feels. That way, you can experience the multilingual meeting first-hand and see how user-friendly it really is, both for you as an organizer and for your participants. 

Some spoilers about the Interactio full solution: we designed it with the users in mind. As an event organizer, you create an event, add languages, and customize the experience as much as you need via our Event Panel. 

Moderators control the flow of the event via a dedicated Moderator Console where they can control the meeting flow. Participants tune in either via our user-friendly Participant Console, where they can see up to 30 speakers, switch between languages, and interact with others, or listen to interpretation through Interactio audio app on their phones. We’d love to show all these features to you! 
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Setup

Your event type is central since it decides what RSI needs you have and what platforms can support you. Are you planning on hosting your meeting completely virtually? Will some attendees come in person while others join online? Or do you need to provide interpretation to thousands of people in a conference room but don’t want to spend money on hardware?

We support all three types of events and everything in between! Go fully remote, with virtual participation from your attendees and interpreters; no need for third-party software and an unlimited number of languages. 

We also support hybrid meetings on all sides of the spectrum, from large institutional events like COP-15, one of the most important UN Biodiversity Conferences, where we connected 5,000+ attendees from the four continents, to internal meetings for international teams. 

Let your audience join the event in person and remotely while we integrate existing conferencing equipment with the Interactio soft console. 

If you need to upscale your on-site conference with interpretation, you can do just that with our Interactio app that delivers interpretation to the attendees’ phones. Our largest in-person event connected 120K listeners to interpretation, all through their devices. No need for hardware – your listeners can tune in to interpretation through their devices. 

Integrations

Say you don’t want to choose a separate RSI platform at all, but rather stick to familiar tools like Zoom or Webex, add multilingual experience into the mix, and introduce interpretation. That’s entirely up to you! Then, it all comes down to choosing an RSI platform that integrates with an app of your choice. 

At Interactio, we understand your needs and integrate with the most popular video-conferencing tools, including Zoom, Microsoft Teams, Webex, and Hopin. Take a look at how we helped BBT SE connect their internal meetings via Zoom. It’s the same intuitive experience, with top-notch interpretation and event support, but you keep your favorite system while we make it all happen.

Event support

If it’s your first time handling a virtual event with remote interpretation, you might want to consider having additional event support. Technical support can significantly ease your event preparation. You’ll know there will be professionals who know all the ins and outs of the chosen RSI platform, monitoring your meeting and mitigating any technical issues if they ever arise on either side. 

Although the Interactio solution can be managed independently, as many of our clients do, we also help manage and maintain your multilingual experience from start to finish. At any point before, during, or after the event, you can reach out to us by mail, chat, or phone, and we’ll be happy to help at no additional fee. 

We can also take it one step further and assign dedicated event monitoring, where our trained technicians will set up, test, and troubleshoot the event, be it online or on-site. We provide dedicated technical support for all kinds of events, regardless of the setup – yes, even if it means traveling to your event location.

Security 

You wouldn’t want strangers to barge into your event uninvited or steal your event’s data, right? Security in virtual spaces is just as important: since video-conferencing became popular in early 2020, more cyberattacks target virtual spaces. Your virtual event is only as safe as the platform you’re using.

ISO 27001 became the golden standard of RSI platforms since it guarantees that the software safeguards users’ data and complies with international requirements for cybersecurity, approved by a third-party audit.

In addition to ISO 27001, if your event involves sensitive information, look into field-specific certifications that the RSI provider has. For example, suppose you’re talking about a patient’s information during a medical conference. In that case, certifications like HIPAA, or Health Insurance Portability and Accountability Act that guarantees safe health data processing, are a must-have.

How security at Interactio looks like?

At Interactio, we believe that getting the basics is never enough, so we pursue new opportunities to protect our users every day. We were the first RSI provider to get ISO 27001 certification, but we didn’t stop there. Interactio is a part of 15 cybersecurity associations and obtained 12+ partners certifications. 

What does it mean for you? How we handle your data is your choice: we ask you for how long we should store your data, inform you when the event’s data is about to be deleted, provide an opportunity to retrieve it if you wish to, and delete it by the Department of Defence standards. 

Wrapping up

Event preparation is already a time-consuming and tedious process, especially when you put interpretation into the mix. But it doesn’t have to be that way! Once you are set on the basics of your event, reach out, and we will be happy to assist you every step of the way, from grand decisions to small details. 
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