Are you thinking of trying Interactio’s smart translation equipment for one of your events, but concerned about the technical side of things? Or maybe you’re wondering what the experience will be like for your event attendees?

We get it. While Interactio offers huge advantages over traditional systems, such as lower costs and greater flexibility, switching to new technologies can be a scary process. And that’s especially true when the stakes are high. On the day of your event, the last thing you want to be worrying about is your translation equipment.

Well along with providing smart solutions for events managers, we are also passionate about offering excellent customer service and ease of use. And that’s why we are constantly listening to events managers from around the globe to find out what their biggest worries are when using our service. In this guide we will take you through some of the questions events managers have raised about using Interactio, and hopefully reassure you that there is really nothing to worry about. We’ll go through:

– how attendees use Interactio,

– Wi-Fi and internet connectivity,

– sound quality,

– and finally, working with remote interpreters.

So, let’s get started.

Everything you need to know about … how attendees use Interactio at my event

1. What if some participants forget their headphones?

This is quite a common occurrence, but it’s also one that’s easy to prepare for. We can provide sample headphones that you can give to any attendees who don’t have their own at the event. The approximate cost is €0.65 per headphone set, plus shipping from Europe. Or if you really want to leave a lasting impression, we can even arrange branded headphones with your company’s logo or brand name, or the name of the event.

2. What if some attendees don’t have smartphones?

Different audiences have different levels of tech awareness, and it’s possible that at some events not everyone will have a smartphone. So it’s best to be prepared for any eventually, and we offer a range of options to make sure you’re covered. These include:
✓Our call-in option, which allows attendees to use any phone to connect to the stream;
✓2-way headphone splitters, which can be used to connect two headphone sets to one device;
And don’t forget that your attendees can also use tablets to listen to the audio as well.

3. What if some attendees don’t have the latest smartphones? Will the app still work?

Yes, Interactio works on iPhones starting from iOS 8.0 and all Android devices starting from version 4 upwards. So it is not essential to have the latest smartphone for it to work. But we do recommend having smartphones updated so they are using the latest operating system – this ensures the best user experience.

4. What if the Interactio app drains attendees’ phone batteries too quickly?

When designing the Interactio app we constantly kept in mind the needs and demands of event attendees. That’s why we have ensured it will only used 5-10% of a phone’s battery per hour of listening to the stream. As an event organiser, there are also some steps you can take to ensure phone battery is not an issue. Firstly, provide phone charging stations that attendees can use. Secondly, why not remind attendees before hand to ensure their phones are fully charged. Finally, it is also possible to get branded power banks for your event.

5. What if attendees want to browse the internet or send a text message while using the Interactio app?

No problem. Because we had attendees in mind when we designed the app, this is not an issue. You can check your emails, access the internet or send texts while listening to the audio stream.

6. What if attendees receive a phone call while they’re listening to the audio stream?

The stream will be paused while they take the call. Once they are finished with the call, they can simply go back into the Interactio app and continue listening. And this applies not just to standard phone calls, but also to calls from apps like WhatsApp and Viber.

7. What if Interactio is too complicated or difficult for some of the attendees?

The attendees at your event will all have different levels of tech literacy, and what may be easy for one could be a real challenge for another. That’s why we have made every effort to ensure the Interactio app is as simple to use a possible. First of all, attendees access the event in 3 simple steps:
1. Download the Interactio app;
2. Enter the event code;
3. The logo and name of the event will pop up.

Then it just takes a couple of clicks to start listening to the audio stream. They can choose from the languages on offer (the number of which depends on the number of interpretations provided) and can switch back and forth between interpretations and the original audio whenever they want to.

So, from providing spare headphones through to ensuring attendees can charge their smartphones, there are a couple of steps you can take as event manager to feel 100% confident. But most importantly, you can feel confident that every thought has been taken to ensure Interactio is easy and comfortable to use for your attendees. 

Everything you need to know about … Wi-Fi connectivity

1. What if the Internet disconnects during the broadcast?

If an attendee is already listening to the audio stream, they will still be able to keep listening as long as they do not close the app. Those who are not already listening to the translation won’t be able to connect to the stream without an internet connection. One option in this case is for attendees to switch to 3G/4G/LTE mobile data on their smartphones so they can listen without Wi-Fi. In any case, the Interactio app is supported by a 24/7 technical support team that constantly monitors the situation during an event to ensure everything is running smoothly, and this team will always be on hand to help.

2. What if the audio stream is delayed due to a poor Wi-Fi connection?

While this can happen, it is unlikely to affect the quality of the event experience – typically the delay caused by a poor Wi-Fi connection is 1-2 seconds. With a solid connection, this delay can be as little as 50 milliseconds. Only with very unstable Wi-Fi connections will the delay be more than 2 seconds, and in these situations there is always the option of attendees switching to 3G/4G/LTE mobile data.

3. What if the participants are far from the stage? Will they still be able to hear the stream?

Yes they will. In fact, listeners can be as far away from the stage as the Wi-Fi connection will allow, which usually means the whole event venue. So they can go out for some fresh air or grab a coffee while still listening to the audio stream. They can even switch over to 3G/4G/LTE mobile data to listen, which will allow them to hear the stream anywhere in the world.

4. What if the Wi-Fi gets overcrowded?

Unless you are planning an event with more than 50,000 listeners, this shouldn’t be an issue. If you are concerned about this question, you can try to ensure attendees are connected to multiple Wi-Fi hotspots and are all using the same one. Just remember that all the hotspots have to be connected to the same network. The number of listeners supported also depends on local network capabilities.

Wi-Fi testing before the event by our experienced team
The most important thing to remember regarding the Wi-Fi at the venue is that our technical team will always help to test it ahead of time. This means there will be no unwanted surprises during the actual event. This year alone, Interactio has already successfully worked on 2,000 events in 32 countries.

Everything you need to know about … sound quality

1. Will the audio stream be loud enough?

Volume should not be an issue – just make sure you have time to test out the levels with each interpreter first. The volume level will depend on the microphone the interpreter is using and how loudly they speak. You can try increasing the volume of the input using the computer’s sound settings.

2. What equipment can impact sound quality?

There are three factors that can influence sound quality – the microphone used by the interpreter, the sound input to the computer, and the quality of the listeners’ headphones. If there are any issues with sound quality, try adjusting one or more of these.

Everything you need to know about … remote interpreters

One of the biggest advantages you will get with Interactio is that it allows interpreters to work remotely, which brings advantages for everyone. The interpreters are saved the hassle and time of having to travel to the conference and back, while you save on expenses, plus there’s no need to install interpreting booths or rent expensive equipment.
For many event organisers this will be a new way of working with interpreters, so naturally there are some uncertainties. Let’s deal with the most common issues events organisers worry about when it comes to remote interpreters.

1. What if you cannot hear the remote interpreter?

If this happens, there is a good chance the interpreter has muted his or her mic and forgotten to turn it on again. It could also be that the sound level is too low. In both cases, the person who is managing the interpreters onsite can control the sound from the AV console. This means you have full control of the event and can manage any sound-related incidents.

2. Isn’t it more difficult for the interpreters to ensure the quality of their interpretation when working remotely rather than at the venue?

For most interpreters, the conditions working remotely will be very similar to those at the venue. In some cases they may even find it easier as they can create the most comfortable conditions for themselves. And if they prefer to see what is going on while they are interpreting, they can stream the video of the event they are interpreting using the AV console, giving them the full context they need to deliver quality interpretation.

3. How do you ensure smooth communication with remote interpreters?

All communication is organised through the AV console. So if the interpreters have any questions for the organizers or technical team, they can chat with them directly using the same AV console.

4. If interpreters need to pause the streaming of the translation, can they do this?

Yes, there is a Mute button in the computer app. To temporarily mute the audio stream, interpreters should press and hold the Mute button. When they release it, the sound will resume. To mute the audio stream for a longer period of time, click and drag the button away. To turn off constant Mute, the interpreters simply need to click on the button and drag it back.

5. Do the interpreters need professional quality microphones?

Professional quality microphones are not necessary, but we do recommend that interpreters test their microphone with our system to hear how the audio will sound for listeners.

And last, but not least, what other questions do event managers have?

1. Can Interactio handle multiple languages simultaneously?

The Interactio app can support an unlimited number of languages for your event. Currently, the only requirement is to have 1 laptop per language used.

2. What equipment will I need as an event manager?

Interactio is a simpler solution than using traditional hardware, so you don’t have to rent boxes or translation sets. Basically, you just need to bring your laptop, turn it on, and you’re ready to go.

3. Is there a way to try out Interactio while still using the traditional systems I am used to?

Yes there is. Interactio’s system can work alongside traditional interpretation consoles. The interpreter can use a traditional mic which streams through Interactio’s broadcaster and into the listeners’ phones. This means you can see how Interactio works for yourself at the event while still using the systems you are familiar with.

Ready to try it? We’ll take you through every step

Taking the decision to switch from a system that has been around for decades to something new and different can feel daunting. We hope this guide has answered some of the questions you have about Interactio, and shown you all the safeguards we have put in place to make sure the switch to Interactio stress free. Most importantly, we are always on hand to answer your questions or discuss how our solution works in more detail. Feel free to get in contact and we will gladly walk you through the whole process in a demo call.

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