Customers data protection

Interactio, Ltd  (“we”) are committed to protecting Your privacy and Your data. This privacy notice describes how we process and use the personal data that we receive from You or Your interpreters when You visit and use Interactio’s cloud communications platform (“System”)

If You have additional questions regarding our processing of Your data, You can contact our data protection officer directly. 

WHO ARE WE?

We are Interactio UAB, company code 303303137, address Antakalnio Str. 17, LT- 10312 Vilnius. If You have additional questions regarding our processing of Your data, You can contact our data protection officer directly. Our data protection officer email: dpo@interactio.io

WHAT PERSONAL DATA WE PROCESS, AND WHY? 

  • For proper execution of all contractual obligations:

Data: Name, surname, phone number, email, audio recordings, voice

Legal basis: Processing is necessary for the performance of a contract (GDPR  II chapter, 6 article b.); 

Usage time: Till the end of the contract;

  • To identify users when they connect to the System:

Data: Name, surname, phone number, email;

Legal basis: Processing is necessary for the purposes of the legitimate interest (GDPR  II chapter, 6 article f.)

Usage time: Till the end of the contract;

  • To be able to inspect any problems in real-time

Data: Technical information related to user equipment;

Legal basis: Processing is necessary for the purposes of the legitimate interest (GDPR  II chapter, 6 article f.)

Usage time: One week after the event;

  • To identify the user during the event or user management or communication tasks

Data: First name, Last name, Phone number, Email, Unique ID;

Legal basis: Processing is necessary for the purposes of the legitimate interest (GDPR  II chapter, 6 article f.)  

Usage time: One week after the event;

WHO HAS ACCESS TO PERSONAL DATA?

The data will be stored in the system of Interactio and other internal systems used by Interactio. The data will be available to third companies engaged by Interactio or with whom Interactio cooperates in the provision of platform administration, maintenance services, application services that help Interactio more effectively manage the information received in the system. Processing activities by third-party processors is governed by a Data Processing Agreement or other specific terms agreed upon by Interactio and such third party processors. The list of data processors is shown below: 

Entity Name Function for the Interactio: Corporate Location: Safeguards
Amazon Web Services, Inc. Provides cloud/hosting services USA Adequacy decision (Privacy Shield framework)
Twillio, Inc The provision of cloud communication services.
USA European Commission Decision C(2004) 5271 Standard contractual clauses for the transfer of personal data from the Community to third countries (controller to controller transfers)
Digital Ocean, LLC Provides cloud/hosting services for media servers USA Adequacy decision (Privacy Shield framework)
OVH Hosting Ltd. Provides cloud/hosting services Ireland N/A

DATA TRANSFER

Personal data may also be transferred outside the European Union and European Economic Area (EU/EEA) in some cases (e.g. when the processor of personal data engaged by Interactio is located outside the EU/EEA and such data transfer is necessary to provide services). Data will be transferred outside the EU/EEA only when Interactio ensures appropriate safeguard measures as required by the GDPR and there is a legal ground for such transfer.

WHAT RIGHTS DO YOU HAVE?

You and Your interpreters have the right to access their data, the right to rectify or erase the data, the right to restrict processes concerning You or Your interpreters or to object to processing, the right to data portability as well as the right to lodge a complaint with a supervisory authority (contacts of supervisory authorities in the European Union https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080). 

If you have any questions regarding your data processing, please contact Interactio’s data protection officer via Email dpo@interactio.io.

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