Interactio FAQ

Capabilities and Features

What are the streaming options?
Can we record the audio stream?
Is it possible to record translation beforehand, and then stream it during the event?
What audio quality are we streaming?
What Windows or Mac OS versions we support
What mobile device operating systems we support
Can we have multiple translations happening simultaneously?
How many language options can the app support at one time?
Can interpreters switch the language during streaming?
How can I select the input that I want?
Is it possible to collect feedback from the participants through the app?
Can we see how many people are listening to the stream?


What are the streaming options?

1. Stream locally – While there still needs to be internet access for the broadcaster, attendees can connect to the stream via wifi. The audio will stream directly through the local network.
2. Remote listening over wifi/3G/4G/LTE – Listen to the audio stream from anywhere. Enter the “location code” to connect to that specific stream while being on mobile data or any wifi available.
3. Call-in option – Simply dial the designated phone number to connect to the audio stream via phone call.


Can we record the audio stream?

Yes. You can download the recordings from the manage system.


Is it possible to record translation beforehand, and then stream it during the event?

Yes. Instead of using a microphone, you will input the recorded sound to the computer.


What audio quality are we streaming?

We use OPUS Codec for audio compression and the Broadcaster has these options:
Low: 32 kbit/s, Fullband speech, Audio bandwidth 20 kHz, Sample rate 48 kHz
Normal: 64 kbit/s, Fullband mono music , Audio bandwidth 20 kHz, Sample rate 48 kHz
Hight: 128 kbit/s, Fullband mono music, Audio bandwidth 20 kHz, Sample rate 48 kHz


What Windows or Mac OS versions we support

Windows 7 and above
Mac OS 10.9 and above


What mobile device operating systems we support

We support:
iOS 8 or higher
Android 4 and higher


Can we have multiple translations happening simultaneously?

Yes.


How many language options can the app support at one time?

The app can support an unlimited number of languages.


Can interpreters switch the language during streaming?

Yes.


How can I select the input that I want?

Before launching the program, open your computer’s sound settings and select the correct input. After selecting the input, launch the Interactio Broadcaster. To confirm that the correct sound input is being used, click the “Settings” button.
If you already launched the program, you must stop the stream and change the sound input in the broadcaster app under settings.


Is it possible to collect feedback from the participants through the app?

By default, the app asks attendees if they would recommend Interactio to their friend or colleague. We plan to add the capability to ask custom questions in the future.


Can we see how many people are listening to the stream?

Yes. You can see the number of listeners on the computer app and on the management website.


 

Ready to bring your event to the next level?

GET A QUOTE

Interactio uses cookies to improve the user experience, analyze site traffic, personalize content. If you continue to use this site, you consent to our use of cookies. Read more.

Got it